Family Liaison Officer

Family Liaison Officer – Islington

At Engage Education, we’re working with schools across London to recruit an enthusiastic and experienced Family Liaison Officer to support pupils, families and school staff. This is an excellent opportunity for someone with experience working with children, young people and families who is passionate about improving outcomes for pupils and strengthening relationships between home and school.

About the role

As a Family Liaison Officer, you will act as a key link between the school, pupils and their families. You will work closely with parents/carers and school staff to identify barriers to learning, attendance and well being, providing practical support and helping families access appropriate services where required.

• Previous experience working with children, young people or families is essential
• Experience within a school, education, youth work, social care or pastoral setting would be highly beneficial
• You should have excellent communication and interpersonal skills
• You must be confident working with families from a wide range of backgrounds
• The role can involve challenging or sensitive situations, so resilience, empathy and professionalism are essential

Your Role as a Family Liaison Officer

As a Family Liaison Officer, you’ll be responsible for developing positive relationships with families and supporting pupils to overcome barriers that may affect their education, attendance or well being. You will work as part of the wider pastoral and safeguarding team and may liaise with external agencies where appropriate.

• Building strong, positive relationships with pupils, parents/carers and school staff
• Supporting families with issues that may impact a pupil’s attendance, behaviour, well being or educational progress
• Promoting and improving pupil attendance and punctuality
• Identifying families who may require additional support and making appropriate referrals
• Working alongside pastoral, safeguarding and SEND teams to provide joined-up support
• Communicating with parents/carers by phone, email and in person
• Supporting families to access relevant external services and community resources
• Maintaining accurate and confidential records of meetings, communication and interventions
• Attending meetings with parents/carers and relevant professionals where required
• Supporting the school with safeguarding and early-help processes
• Following the school’s safeguarding, confidentiality and child protection policies
• Contributing to a positive, inclusive and supportive school environment

What Makes a Great Family Liaison Officer?

Successful Family Liaison Officers bring a combination of empathy, communication skills, resilience and professionalism to their role. Key attributes include:

• Communication and interpersonal skills: The ability to communicate confidently and sensitively with parents, pupils, staff and external professionals.
• Empathy and understanding: A compassionate approach when working with families experiencing challenging circumstances.
• Safeguarding awareness: A strong understanding of safeguarding and the importance of maintaining professional boundaries and confidentiality.
• Resilience: The ability to remain calm and professional when dealing with difficult or sensitive situations.
• Relationship building: The ability to develop trusting and positive relationships with families and pupils.
• Organisation: Excellent organisational skills, including maintaining accurate records and managing multiple cases or priorities.
• Problem-solving: The ability to identify barriers affecting pupils and work proactively with families and professionals to find solutions.
• Professionalism: A reliable, approachable and confident manner, with the ability to represent the school positively.

About us:

We are Engage Education, the most trusted education recruitment agency, with professional development and support at our core.

• Get paid in line with national scales (AWR compliant)
• Free CPD sessions
• Your own dedicated consultant
• Receive a £50 Amazon voucher when you refer friends!
• Wellbeing support, travel discounts, and retail offers from our partners

How to apply:

You can apply for this role below or get in touch with us directly. All applicants require the appropriate qualifications and experience.

If you are not contacted within 2 working days, unfortunately, you have been unsuccessful in this role. All applicants must have a valid enhanced Disclosure and Barring Service (DBS) check before starting work. Full assistance will be provided.

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