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Policies

Last Modified: December 2025

Engage Education – Ethical Recruitment, Privacy and Data Protection Policies

Policy development & review

Engage Education’s policies are established by our senior leadership team, which includes our CEO, CTO, Managing Director, Head of Education & Safeguarding and Head of Marketing, based on advice from HR professionals, industry best practices and legal advice, and in consultation with our Head of HR, HR advisory consultants and the REC. We review our policies regularly, as needed, to adapt to changes.

ETHICAL RECRUITMENT POLICIES

Engage Partners has the following policies, which incorporate ethical standards for our staff and our suppliers.

Data Policies

Terms of Business

To view our terms of business for Umbrella, PAYE and Permanent and Fixed Contract workers on this page. Please note, that by booking staff or engaging with any of our services, you’re adhering to our terms of business. Please don’t hesitate to contact us if you’d like to discuss these.

PRIVACY StATEMENT

Engage Partners Group, incorporating Engage Education, Engage Services and SupplyNow (“we”, “us”, “our”), is committed to protecting your privacy and handling personal data fairly, lawfully and transparently. This Privacy Statement explains how we collect, use, store and share your personal data when you access our websites, mobile applications, staffing platforms or recruitment services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all applicable data protection legislation.

Data Controller
Engage Education Ltd
Company Number: 08133749
4th Floor, 45 Clarendon Road, Watford, WD17 1SZ

ICO Registration Number: Z1529513
Data Protection Officer: Joseph Raffell
Email: GDPR@engagepartners.co.uk

1. What this policy covers

This Privacy Statement explains:

  • what personal data we collect
  • how and why we use it
  • who we share it with
  • how long we keep it
  • your rights under data protection law
  • how we use cookies and tracking technologies
  • how to contact us

This notice applies to all users of our websites, mobile apps, staffing platforms, CRM systems, marketing systems, and recruitment services.

2. Personal data we collect

We collect personal data you provide directly, data generated through platform use and data received from third parties.

Information you provide explicitly

This includes when you:

  • register as a candidate or client
  • create an account on our portal or mobile app
  • submit a CV or upload documents
  • complete compliance, safeguarding or onboarding forms
  • enquire through the website
  • complete training or CPD registration
  • provide timesheet or payroll details
  • respond to surveys
  • contact our support teams

Examples include:

  • name, address, phone, email
  • work history and qualifications
  • right to work information
  • identity documents
  • payroll or invoicing details
  • safeguarding and vetting information
  • documents such as CVs, certificates or references

Special category data

Where required for safeguarding, legal compliance or employment suitability, we may process:

  • criminal convictions information
  • health or medical information
  • equal opportunities data (optional)

We only process this under strict lawful conditions.

Information collected automatically

When using our websites, apps or platforms, we collect:

  • IP address and device information
  • browser type
  • pages viewed and actions taken
  • login timestamps
  • job search and application activity
  • app performance and crash logs

Information from third parties

We may receive data from:

  • referees
  • background check providers
  • payroll and finance partners
  • job boards you interact with
  • app stores and analytics tools
  • schools or clients involved in your assignment

3. How we use your personal data

We use your information to:

  • deliver recruitment and staffing services
  • match you to suitable roles
  • complete vetting, safeguarding and compliance checks
  • manage onboarding, timesheets and payroll
  • administer your accounts and profiles
  • contact you about roles, training or updates
  • provide technical support
  • improve our platforms, apps and processes
  • meet legal and regulatory obligations

We also use aggregated, non-identifiable data for analytics and service improvement.

4. Lawful bases for processing

We process data under the following lawful bases:

  • Contract: to provide recruitment and staffing services.
  • Legal obligation: for safeguarding, tax and employment checks.
  • Legitimate interests: to match roles, maintain secure systems and grow our services.
  • Consent: for marketing communications or optional data categories.

5. Marketing

With your consent, we may send updates about roles, events, training or services. You can withdraw consent at any time by emailing enquiries@engagepartners.co.uk or using our unsubscribe links.

6. Who we share your data with

We may share data with:

  • schools and clients seeking candidates
  • payroll and finance providers
  • safeguarding and vetting services
  • CRM, marketing and recruitment technology partners
  • app hosting and analytics providers
  • legal or regulatory authorities where required

All third parties operate under contractual data protection obligations.

7. International transfers

Some technology providers process data outside the UK or EEA, including the United States.
 Where transfers occur, we ensure appropriate safeguards, contractual protections and security measures are in place.

8. Security of your data

We use physical, electronic and organisational security controls to protect your data.
 Measures include:

  • secure servers
  • access controls
  • encryption where appropriate
  • Cyber Essentials certification
  • regular audits
  • staff training

9. Data retention

We retain data only as long as necessary. For candidates and clients, we typically retain information for two years of inactivity, unless legal or safeguarding requirements oblige longer retention.

Archived data is stored securely with restricted access.

10. Your data protection rights

Under UK GDPR you have the right to:

  • access your data
  • request correction
  • request deletion
  • object to processing
  • restrict processing
  • request portability
  • withdraw consent

Subject Access Request (SAR)

Email GDPR@engagepartners.co.uk with your full name and date of birth. We will respond within 30 days.

Right to be forgotten

Email GDPR@engagepartners.co.uk. Where legally permitted, we delete your data within 72 hours.

11. Closing your Engage account

To close your portal or app account, email GDPR@engage-education.com. Some data may be retained where required by law or regulation.

12. CCTV

Our offices use CCTV for security. Footage is retained for a limited period and may be provided to law enforcement, as permitted by law.

13. Third-party websites

Our websites may contain links to external websites. We are not responsible for their privacy practices.

14. Cookie Policy

Our websites use cookies and similar technologies to improve functionality, enhance user experience, analyse performance and deliver relevant content. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use

1. Strictly necessary cookies

These are essential for:

  • logging in
  • navigating secure areas
  • managing your portal or candidate account
  • maintaining session security

These do not require consent.

2. Performance and analytics cookies

Used to understand how users interact with our sites, identify errors and improve performance. We use:

Google Analytics 4 (GA4)

GA4 collects anonymised data such as:

  • pages visited
  • time spent on pages
  • device and browser information
  • events and actions taken on the site

Google processes this data on our behalf. You can opt out through our cookie banner or via Google’s opt-out tools.

HubSpot Analytics

Used for:

  • website usage analytics
  • tracking enquiries and form submissions
  • understanding user journeys
  • improving marketing communications

HubSpot sets tracking cookies when you interact with forms, emails or web pages.

SEMrush

Used for:

  • site performance monitoring
  • user journey analytics
  • search behaviour insights

These cookies help us optimise content and website performance.

3. Functionality cookies

Allow remembered preferences such as:

  • saved login details (if selected)
  • form autofill
  • site customisations

4. Targeting and advertising cookies

We do not run personalised advertising cookies unless stated in your cookie banner. Where used, they may track:

  • pages visited
  • user interests
  • responses to ads or campaigns

These require active consent.

How to manage your cookie settings

You can manage cookies through:

  • our website cookie banner
  • your browser settings (to block or delete cookies)
  • cookie preference tools provided by Google or HubSpot

Blocking some cookies may affect website performance or certain features.

Third-party tracking

Third parties such as Google and HubSpot may place cookies on our website. These providers have their own privacy policies and may process data outside the UK or EEA with appropriate safeguards.

15. Changes to this policy

We review this Privacy Statement regularly. Updates appear on this page with a new effective date.

Last updated: 1st September 2025

16. Contact us

For questions or concerns about this policy:

Data Protection Officer
Engage Education Ltd
4th Floor, 45 Clarendon Road, Watford, WD17 1SZ
0333 800 7800
GDPR@engage-education.com

CYBER ESSENTIALS CERTIFIED

Cyber Essentials is a Government-backed and industry-supported scheme that helps businesses protect themselves against the growing threat of cyber attacks and provides a clear statement of the basic controls organisations should have in place to protect them.

Gaining Cyber Essentials certification enables organisations to showcase their credentials as trustworthy and secure when it comes to cybersecurity. The certification defines a focused set of controls that provide clear guidance on cybersecurity for organisations of all sizes and offers a sound foundation of cybersecurity measures and we are proud to be Cyber Essentials Certified. View our Certificate here.