I am very happy with this very ‘engaging’ agency, & in particular, with the 2 people who mostly assign my roles, Simon Whitcombe & Craig Manley. They both have very positive attitudes & are cheery, considerate, honest, polite & reliable. Simon was the first to welcome me to Engage & took time to explain carefully, how it all worked. Everyone has their own reasons for considering agency work & their personal expectations. I was sold, not only on Simon’s patient, friendly 1-1 approach & the company’s guarantee of weekly paid days, once you’ve mutually agreed to a commitment, but also because I had another career to fit in, & he assured me that this was fine & workable. So far, things have been going smoothly & Engage has proven its flexibility. When I’ve notified them of my unavailability, either due to ill health, family issues or my other role, they have always shown respect & understanding & have worked around it. Equally, when, on occasion, an assignment for me has been cancelled or altered, they are quick on the ball to notify me of this, & do what they can to bring about the best possible outcome. And on the even rarer occasion of my feeding back that an assignment I’ve had was undesirable, they have considered my complaint & not reassigned me to that school, showing that they value & respect my opinion. Although this is only my second year with them (feels like I’ve known them for much longer), they are already like trusted family members, so I am happy to continue working with Simon, Craig & the rest of the team.