Withdrawal of Service Policy

Purpose of Document

This policy is non-contractual and does not form part of your terms of engagement. Engage
Education reserves the absolute right to terminate services at any time for any reason.

The purpose of this document is to clearly outline the circumstances under which Engage Education
will be required to withdraw work-finding services for our candidates.

This document does not supersede other formal documentation, but is provided as an outline of
actions which will result in the withdrawal of service. This document is designed to be viewed in
conjunction with our Ethical Recruitment, Privacy, and Data Protection Policies, which can be found
here.

This is by no means an exhaustive list, but it is designed to give a clear indication of our processes
and policies when withdrawing our services.

Types of Service Withdrawal

We may temporarily suspend or permanently withdraw our work-finding services depending on the
circumstances and in accordance with our agreement.

Where we temporarily suspend services, you will not be offered new assignments, and any current
assignments may be terminated immediately or allowed to complete. We may review suspended
services regularly and update you accordingly should we wish to reinstate you.

Where we permanently withdraw services, no further assignments will be offered, your registration
with Engage Education will be closed, and we will confirm this decision in writing with our reasons.

Safeguarding

In line with our commitment to the highest standards of safeguarding and to ensure the safety of our
clients, contractors and students within our care, we will withdraw our service if one or more of the
following occurs:

● A candidate fails or refuses to complete the mandatory training provided.
● A candidate fails to declare a historical or current safeguarding concern.
● A candidate fails to adhere to the Engage Education Code of Conduct.
● A candidate demonstrates a failure to understand their responsibility to safeguard young
people.
● A candidate fails to report a safeguarding concern during their placement.

Any concern which is judged to meet the harm threshold will be referred to the Local Authority
Designated Officer (LADO), and Engage Education reserves the right to make referrals to the Police,
Teaching Regulation Agency (TRA) and/or Disclosure and Barring Service (DBS) at any time if we
believe the threshold is met and/or a child or young person is potentially at risk.

Abuse of Staff Members

Engage Education has a zero-tolerance policy on the abuse of our staff members. This can include,
but is not limited to:

● Use of abusive language, including but not limited to the use of swear words.
● Use of racial, sexual, xenophobic or inappropriate language.
● Shouting, raising of voice, belittling, bullying or otherwise threatening a member of staff.

Where a minor incident occurs, we may issue a warning and remind you of expected standards of
behaviour. For serious incidents, we may decide to temporarily withdraw you from your assignment,
pending investigation, or terminate the assignment in line with your contract.

We reserve the right to immediately and permanently withdraw services without prior warning where
physical violence or threats of violence occur, discriminatory abuse is directed at staff, behaviour
constitutes a criminal offence, or staff safety is compromised.

Decision-Making Process

Decisions to temporarily suspend services may be authorised by a Senior Consultant or Compliance
Manager. Decisions to permanently withdraw services must be authorised by the Designated
Safeguarding Lead, Director of Education, or a member of the Senior Leadership Team.

We will notify you of any decision to withdraw or suspend services in writing within 48 hours of the
decision being made. The notification will be sent to your registered email address and will include
clear reasons for the decision, whether the withdrawal is temporary or permanent, and the date the
withdrawal or suspension takes effect. If you have any complaints about our process, please write to
us.

Quality Control

Engage Education has strict standards and expectations for its staff and contractors. Where our
standards are not met, we reserve the right to withdraw service. This includes but is not limited to:

● Failure to follow the lateness or sickness reporting process
● Failure to complete reasonable tasks as dictated by your placement setting
● Failure to meet the teaching standards

If you wish to raise a complaint about this process, please see our Complaints Policy.

Record Keeping

We will maintain records of all withdrawal and suspension decisions, including the reasons for the
decision, evidence considered, the decision-maker and the duration of suspension or date of
permanent withdrawal. These records will be kept in accordance with our Data Protection Policy
and may be shared with regulatory bodies such as REC, Crown Commercial Service (CCS) and DfE
upon request, the Disclosure and Barring Service where required, the Teaching Regulation Agency
where required, other agencies where legally required, and future employers in response to
reference requests where relevant to the reference.